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Last updated: 21 September 2020


When will the buildings re-open and what will access hours be?

From 7 September, the start of autumn term, all buildings revert to usual term-time opening hours.

Will buildings be open to the public?

Currently, our buildings are closed to members of the public to aid social distancing measures. Access to visitors will be reviewed in due course, in accordance with future Government guidance.

How will lessons be delivered?

The safety of our students is the most important factor in our plans. To ensure appropriate social distancing measures across all our sites, teaching will be delivered via a combination of in-person and virtual methods from September. Please find detailed guidance on how teaching delivery will work within your faculty on  opens in a new windowthis page.  

Can I book a practise room or studio?

For our Faculty of Music, rooms at King Charles Court can currently be booked via the self-service app and are available between 10.00 and 16.00 Monday to Friday.  

Music students completing their studies in July 2020 should contact us at booking requests. 

For our Faculty of Dance, please refer to our rehearsal space booking policy on Moodle. 

Do I have to wear a face covering when on campus? 

It is vital that we all feel comfortable, confident and safe at Trinity Laban. Having reviewed our COVID-19 guidelines since the start of term, we now ask that all students, staff and other members of our community wear face coverings in all communal areas and corridors, at a minimum, unless it is clear that social distancing can be maintained at all times, or you have a medical exemption. 

Please carry face coverings with you and wear them: 

  • in communal areas;
  • where it is not possible to maintain social distancing of at least two metres;
  • where asked to do so by Trinity Laban staff ; and
  • any other time when it would be a courtesy to others.

You do not need to wear a face covering if you have any of the following: 

  • Pre-existing breathing difficulties and/or other respiratory conditions not related to suspected or confirmed COVID-19 infection.
  • Mental-health conditions such as anxiety or panic disorders exacerbated by wearing a face covering.
  • Non-visible disabilities that would be exacerbated by wearing a face covering.
  • Visual impairments, with a restricted field of vision, particularly if any residual vision is at the lower edge of the normal field of view.
  • Impairments that would make it difficult to put on or take off a face covering safely, accurately, consistently or without pain. 

If you do not have your own supply of face coverings these can be obtained from the Reception Areas of our buildings. 

How to wear and remove a face covering: 

  • Ensure you have a good fit 
  • Avoid touching and adjusting the covering where possible 
  • Wash reusable face coverings after every use 
  • Put disposable coverings straight into a bin 
  • Touch the mask as little as possible when removing and wash your hands immediately after. 

Will on-site catering facilities be available?

Catering services have resumed at King Charles Court (Faculty of Music) and Laban Building (Faculty of Dance).

Can I access the libraries?

The library’s search tool Quicksearchcan be used to access thousands of online books, recordings, videos, journal articles etc. Online resources are available 24/7.  

Our multimedia streaming service eStream remains active, and we are making more recordings available off-site. Documentation on how to use eStream is available on the AV Support knowledgebase. For further assistance, contact 

The Online Resources page on Moodle allows databases to be searched individually, and includes descriptions, guides and tutorials. Further guidance is available via Moodle > Links menu > Library links. 

All current loans have now been extended until Thursday 17 September. No fines will accrue during the period that the library is closed. 

You can contact Laban Library (Faculty of Dance) by email, phone 020 8305 9333 or by using live chat. Students can book face-to-face appointments via Microsoft Teams. The virtual enquiries service is open Mon-Fri 10.00-18.00 (except bank holidays and 1-2 days tbc in September for Faculty of Dance staff training). 

You can contact Jerwood Library (Faculty of Music) by email, phone (020) 8305 3951 or by using the online chat function from the library catalogue.  In term-time students can pre-book a one-to-one video/audio appointment with a librarian via Moodle. Staff are working remotely and are available to answer enquiries between the hours of 9am-5pm Monday to Friday (except bank holidays).

I loan or share an instrument, or store my instrument at the Conservatoire, what should I do?

Please ask your Head of Department for advice and guidance.  

If you already possess an instrument borrowed from Trinity Laban, please contact: 

Sarah Anstead:

Emily de Gruchy:

If your instrument is stored at Trinity Laban and you are unable to access it, please contact Student Services at

Any music students who wish to clear their lockers, please contact SU President Eleanor Strutt

How will my enrolment and induction be facilitated?

All registration processes will be conducted remotely this year.  

You should now be able to access your specific induction and term time timetable via Moodle or Outlook, which includes details of in-person and virtual sessions. 

Follow @trinitylabansu and see the TLSU website for upcoming details on Freshers activities.


Fees and finance

Will there be a reduction in course fees due to changes made to ensure social distancing?

We have made a range of adjustments to our teaching delivery in the new term to ensure that you are still able to receive world-class training whilst observing UK Government’s advised social distancing measures. You can find out further details about specific plans for your faculty (both in terms of how teaching will be delivered and what measures we’ve taken to ensure the health & safety of all our staff and students) on  opens in a new windowthis page. Therefore, no reduction of fees will be made.

When do I need to pay my first instalment for tuition fees?

Information regarding fee payments can be found on our fees and finances pages 

If you are paying your fees yourself, the first instalment was due by 1 September. If you are paying using Student Finance, we will receive the payment automatically once we have confirmed your registration. 

You can apply for Student Finance on the student finance website.

When will Student Finance be open?

Student Finance is open, and you should opens in a new windowapply as soon as possible.

Will I be able to get a refund on my accommodation deposit if I decide not to move to London due to covid-19?

If you have applied to live in our McMillan student halls, you are required to pay a £250 holding deposit to secure your room. If your application is unsuccessful, we will refund your £250 holding deposit. Normally, if you withdraw your application, either prior to or following allocation of rooms, we will retain your £250 to cover administrative costs incurred. However, if you are not allowed to travel to the UK because of Government’s advice, we will refund your deposit. 

For more information on accommodation, please see our accommodation FAQs and Housing guide.

I plan to move into my external accommodation before the course start date, is there a way I can get Student Finance before enrolment day?

Unfortunately we are not able to confirm your enrolment with Student Finance until you have completed registration and therefore you will not receive your loan until after then.  If you are moving into McMillan Student Village and have received confirmation of your Student Finance, we may be able to use this for the first instalment.  Please contact to discuss this.

Covid-19 has negatively impacted my financial situation, what can I do?

Please contact Admissions to discuss your circumstances and also look at the opens in a new windowFees and Finance section of our website.


International students

What happens if I am unable to travel to the UK?

If this is the case, please email to discuss your circumstances. Wacknowledge that some international students may be delayed and we will endeavour to accommodate individual circumstances as best we can.

Will I need to self-isolate when I arrive in the UK?

Upon your arrival to the UK, you may be required to self-isolate 

Depending on which country you are arriving from and what UK Government guidance is in place at the time of your arrivalyou may be required to self-isolate. Please refer to the guidance published on the UK Government’s Department of Health & Social Care website for the most up-to date information on this.  

We are currently working with accommodation providers to work out ways in which we can best support you in case you are required to self-isolate when you arrive in the UK. We will share more details with you closer to your arrival date.

What happens if there is a new lockdown?

If a new lockdown happens we will work with our student services teams to support students who remain at Trinity Laban, or to help you travel home  self-isolate, as we have done with our students during the summer term.

Will I still be able to apply for a visa?

If you have any concerns regarding your visa, please contact and a member of our Admissions team will be able to advise you further.

What happens if I’m unable to get a visa by my course start date?

Stay in contact with us by emailing  and let us know when you are likely to receive your Tier 4 visa.  We appreciate that some students may be delayed because of visa or travel delays but hope to still be able to accommodate you.

I have taken the IELTS exam online, is it valid? 

We accept several online English language tests as proof of eligibility. Please email with further details of the English language test you have taken (or are planning to take) and we can advise further on its validity.  

The following providers have online opportunities available:  

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Can I access on-campus alumni benefits?

We are planning the reopening of our buildings for the September term, working in line with government advice. 

As part of this we will look at how it may be possible to accommodate and manage on-campus benefits for alumni and will keep you updated. These include hiring studio space at the Faculty of Dance, hiring practice rooms and the recording studio at the Faculty of Music and accessing the Laban and Jerwood libraries. 

We are developing an enhanced package of support for our 2020 graduates. If you graduated this year make sure we have your personal email address so that we can keep you updated about this as it develops.

What alumni benefits can I currently access?

Career advice – alumni can access career advice and support for up to three years after graduating. Don’t forget there are a wealth of careers resources available on our website  

TL Health – online physiotherapy sessions are available and alumni get a discount on the cost. Contact 

Postgraduate dance programmes – dance alumni receive a discount on postgraduate programmes. Contact  

Teaching Musician Certificate – alumni are entitled to a 5% discount. Contact  

We are keeping alumni updated by email, if you are not receiving regular communications from us please contact

Where can I find support as a freelance or self-employed artist?

Several arts organisations are offering financial support and guidance for those who are out of work or in need of support during the COVID-19 crisis, including: 

Musicians Union 

Arts Council England 

Dancers Career Development 

Help Musicians 


During this period we know that many of our alumni are continuing their work online. To reflect this, we are sending a regular alumni bulletin which includes an update on alumni work as well as links to the latest resources available to support you during this time. If you would like to receive these updates please contact 

We are keen to help promote the work of alumni through both the bulletin and our alumni Facebook page. Get in touch with your links, videos or images and we will share them with the community.


Health and Wellbeing

As things change almost daily how often can we expect status updates?

We will be sending regular email communications and updating these website pages.  

Staff and students should also check their Trinity Laban emails regularly for the most up-to-date information.

When and how should I self-isolate?

The NHS has published a comprehensive guide to self-isolation. 

For advice on pay relating to all staff while Trinity Laban has closed its buildings, or individuals become ill or have to self-isolate, please contact the People and Organisational Development team.

What are the arrangements for students who are ‘vulnerable’ and ‘high risk’ for contracting coronavirus?

We are committed to support the health and wellbeing of every student. If you consider yourself in the ‘high risk group’ please share your concerns with us by emailing our head of student services James Hitchins  so that we can work out the best way to support you.

How do I look after my mental health during this time?

It is understandable to feel anxious, overwhelmed and vulnerable at the moment, even if you don’t generally experience anxiety.

If you need support as a student, please talk to your Personal Tutor, Programme Leader or Coordinator, or speak to Student Services.

Once you’re here our Student Services team will be able to help you register with a doctor and receive free wellbeing support, such as counselling, if you are facing any difficulties or feeling isolated.

If you need support as a staff member, please speak to your line manager, or to a Mental Health First Aider. You can also take a look at the staff intrantet page for guidance.

A confidential, external counselling service is available to all employees and their family members for free. Should you wish to use this service, please contact the Counselling Helpline number on 0117 934 2121. You will need to provide your first name, the Conservatoire’s name and quote “DAS” as our insurer when speaking to the adviser.

How can I get support from Trinity Laban Students’ Union?

If you need to get in touch with  opens in a new windowTLSU for anything at all – whether it’s for academic or pastoral support, financial advice, wellbeing or even just for a chat – you can drop  opens in a new windowSU President Eleanor Strutt an email or find out more information from their  opens in a new windowTLSU Facebook pages or  opens in a new windowwebsite.