Last updated: 8 June 2020
We appreciate you may have some questions around the current situation and hope the following FAQs can help provide answers.
Learning & Teaching
How will lessons will be delivered from September? Is there a possibility of a partial return with some lessons on-site and some online?
We are planning to fully re-open our buildings in September. Teaching will be via a combination of in-person and virtual methods, so that we can ensure that we practice social distancing on campus. Of course, the safety of our students is the most important factor in our plans.
Will the course start date be delayed?
The start of autumn term is scheduled for 7 September 2020 and, subject to UK government advice, this will go ahead as planned.
Will there be any face-to-face teaching?
Yes. More details will be published soon.
How will performance opportunities go ahead safely? If they can't, how will the curriculum to be adapted?
Performance is an integral part of our programmes. Until it is safe to re-open our large performance spaces, we will find ways of presenting work digitally or at small scale, building up across the year as social distancing is lifted. If you haven’t yet checked out the incredible range of digital performance that we’ve produced over the last few months, please do.
Can I access to the libraries?
While the buildings are closed, library access is limited to online resources which are available to students 24/7. More details will be published soon about measures for reopening.
I loan or share an instrument, or store my instrument at the Conservatoire, what should I do?
Please ask your Head of Department for advice and guidance.
If you already possess an instrument borrowed from Trinity Laban, please contact:
What kind of social distancing measures and precautions will be in place?
Your safety is paramount to us, and we will not be doing any activity that puts any member of our community at risk. We have been closely following the Government’s advice since the start of the lockdown, and we will continue to do so in future. We are making plans on how to implement social distancing across all our courses come September and will share further details of those as soon as they are confirmed. Our Student Services team will be able to help you register with a doctor once you’re here and receive free wellbeing support, such as counselling, if you are facing any difficulties or feeling isolated.
Fees and finance
Will there be a reduction in course fees due to changes made to ensure social distancing?
Your programme has been altered so that you still continue to receive world-class training. No reduction of fees will be made.
When do I need to pay my first instalment for tuition fees?
Information regarding fee payments can be found online. If you are paying your fees yourself, the first instalment is due by 1st September. If you are paying using Student Finance, we will receive the payment automatically once we have confirmed your registration.
Will I be able to get a refund on my accommodation deposit if I decide not to move to London due to covid-19?
If you have applied to live in our McMillan student halls, you are required to pay a £250 holding deposit to secure your room. If your application is unsuccessful, we will refund your £250 holding deposit. Normally, if you withdraw your application, either prior to or following allocation of rooms, we will retain your £250 to cover administrative costs incurred. However, if you are not allowed to travel to the UK because of Government’s advice, we will refund your deposit.
For more information on accommodation, please see our FAQs and Housing Guide.
I plan to move into my external accommodation before the course start date, is there a way I can get Student Finance before enrolment day?
Unfortunately we are not able to confirm your enrolment with Student Finance until you have completed registration and therefore you will not receive your loan until after then. If you are moving into McMillan Student Village and have received confirmation of your Student Finance, we may be able to use this for the first instalment. Please contact email@example.com to discuss this.
When will Student Finance be open?
Student Finance is open, and you should apply as soon as possible.
Covid-19 has negatively impacted my financial situation, what can I do?
Please contact Admissions to discuss your circumstances and also look at the Fees and Finance section of our website.
What happens if I am unable to travel to the UK in September?
What happens if I need to self-isolate on arrival in the UK or if there is a new lockdown in September?
Following the Government’s announcement, we are working with accommodation providers to work out a way in which we can support you in case you are required to self-isolate when you arrive in the UK.
Will I still be able to apply for a visa?
What happens if I can’t get a visa by my course start date?
I have taken the IELTS exam online, is it valid?
Health and Wellbeing
As things change almost daily how often can we expect status updates?
Will be identifying more opportunities for you to talk to staff and students ahead of joining us next term, and regularly updating these website pages. We will also regularly send email communications.
What are the arrangements for students who are 'vulnerable' and 'high risk' for contracting coronavirus?
We are committed to support the health and wellbeing of every student. If you consider yourself in the ‘high risk group’ please share your concerns with us by emailing our head of student services James Hitchins firstname.lastname@example.org so that we can work out the best way to support you.
When and how should I self-isolate?
The NHS has published a comprehensive guide to self-isolation. You should self-isolate when you begin to display symptoms, such as a high temperature, fever, or new continuous cough. During self-isolation you should avoid, as far as is possible, any contact with any other people. You should not leave your house, flat or room.
How do I look after my mental health during this time?
We have put together a few ideas which may help you navigate the current climate:
- Establish a routine
- Try and eat a healthy diet
- Exercise regularly if you can
- When you aren’t studying, learn a new hobby or do activities you like to keep busy and help you relax
- Try to reduce the amount of news and social media you consume
- Do things that make you smile
- Refocus your attention on the positives in your life
- Notice how you’re feeling
- Ask for help if you need it
- Keep in contact with your teams and with your friends and family
It is understandable to feel anxious, overwhelmed and vulnerable at the moment, even if you don’t generally experience anxiety. If you need support, please talk to your Personal Tutor, Programme Leader or Coordinator, or speak to Student Services.