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Accessibility statement for


How accessible this website is

We have undertaken significant work to assess our website, and to make it more accessible wherever we can, and we are working to make it fully accessible by September 2020. 

We know some parts of this website aren’t fully accessible at the moment:

  • Some pages and features are not keyboard accessible
  • Most older PDF documents aren’t fully accessible to screen reader software
  • Some elements are not correctly labelled for screen readers
  • Issues with colour contrast affect the legibility of some text

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you within 7 working days.

If you can’t view the map on our ‘contact us’ page, call us on +44 (0)20 8305 4444 for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, please contact the website team at

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Find out how to contact us.

Technical information about this website’s accessibility

Trinity Laban is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

Issues with technology

We are endeavouring to make our website WCAG 2.1 AA compliant by September 2020. We may need to replace the code of our website in order to achieve this, and we are currently working to find a suitable supplier.

We are aware of the following issues:

Some elements are not keyboard accessible

Using the tab key to move around pages doesn’t always work and can go in unexpected directions. 

We have already undertaken work to improve keyboard accessibility, for example improving the tab index order, but in some places it has not been possible to fix these issues because of problems with our website code. We aim to achieve full keyboard accessibility by September 2020. 

Some elements are not correctly labelled

We have added labels to features where we can, for example our videos and our search feature. However, some features and links, such as our footer, maps, and alphabetical staff lists, are still missing labels. We are endeavouring to address this issue by September 2020. 

Colour contrast issues

In some places, our text does not meet contrast requirements, especially where it appears over images. We investigated the possibility of creating an optional alternative colour setting for the site, but discovered that this would be very difficult with our current site code. We want to have the alternative contrast setting in place by September 2020, and are currently looking for a supplier to help us achieve this.

Headings, bold text, and links are not correctly used on some pages

In some cases, bold text is used where a heading would be more suitable, and in some cases link text does not describe the link destination. We are reviewing content constantly, and training staff who edit the site to ensure that these issues are addressed and don't continue. 

Issues with PDFs and other documents

Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader, or they may have colour contrast issues.

We are currently putting measures in place to ensure that newly created documents will be accessible. 

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. We will review older documents to ensure that any documents which are essential, are accessible. 


How we tested this website

This website was last tested on 26 April 2019. The test was carried out by Altcom LTD.

Altcom tested our main website: against the WCAG 2.1 guidelines. 

What we’re doing to improve accessibility

We have had the site audited for accessibility in 2019 and are aware that we need to make improvements. We began to carry out improvement work but it became apparent that many of the improvements we wanted to make would be difficult to achieve with the code that our site is currently built on. We are searching for a new supplier to help us maintain and develop our website, and we intend to work with them to fix the remaining technical issues affecting accessibility on the site.

We are also working to improve the accessibility of content of the site. Our website editors are aware of issues, such as inappropriate hyperlink titles, that affect accessibility and are amending content where necessary, and providing appropriate training to colleagues in order to ensure that these issues are rectified. We are also changing our procedures for creating documents to ensure that all of the new and essential downloadable documents on our site are accessible. 

We are endeavouring to make this website fully WCAG 2.1 AA compliant by September 2020.