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This portal is designed for current students, alumni, and members of staff to log micro-aggressions anonymously. What we mean by micro-aggressions is a statement, action, or incident regarded as an instance of indirect, subtle, or unintentional discrimination against members of a minority or marginalised group or individual. Whilst any one incident may not in itself be damaging, the repeated experience of micro-aggressions over time may cause a serious impact for individuals.
 
We will use the data we receive through this portal to further our understanding of the experiences of our student, alumni, and staff communities, and help us to identify patterns of unconscious or implicit bias in our community. A report on the data will be compiled and reviewed by the Equality and Diversity Board and other institutional committees as appropriate. We will treat the data confidentially and remove the names of any individuals before the data is compiled into report form. We may also use the data received to drive improvements to relevant institutional policies. For further information about how we process your data, please view our privacy policy.
 
The logging of a micro-aggression via this portal is separate to the act of making a complaint or disciplinary complaint about another student, a member of staff, or a contractor providing services on behalf of Trinity Laban. The data we receive via this portal will not be taken to form the basis of a complaint. We cannot ordinarily investigate complaints made anonymously, since complaints require detailed investigation. Subjects of complaints also have the right to defend against any allegation and this is not possible in relation to an anonymous complaint.
 
If you are a current student or a recent alum, and you wish to make a complaint about a member of staff or student disciplinary complaint you may do so using the procedures found on Moodle. Students must raise a complaint within forty calendar days of the alleged incident. Students who have recently graduated or withdrawn from a programme must raise any complaint within forty calendar days of both the alleged incident and of their graduating or withdrawing. Please take the time to read through the procedures and any accompanying guidance documents before making your complaint.

We would always recommend that matters should be raised informally in the first instance, although we recognise that this may not always be possible, or feel like the safest option. If you need or would like advice or support in making a complaint, you may also contact Student Services, our Trinity Laban Students’ Union or the Nominated Complaints Officer at complaints@trinitylaban.ac.uk.
 
If you are a member of staff and you wish to make a complaint about a member of staff, please consult your line manager in the first instance, who will direct you to the correct internal procedure. You may also contact the People Services Team at hradmin@trinitylaban.ac.uk. If you would like to make a student disciplinary complaint, please contact the Nominated Complaints Officer at complaints@trinitylaban.ac.uk. Again, we would always recommend that matters be raised informally in the first instance, but we recognise that this may not always be possible.