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Accessibility statement for Trinity Laban

This accessibility statement applies to and

This website is run by Trinity Laban. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • The text will not reflow in a single column when you change the size of the browser window
  • You cannot modify the line height or spacing of text
  • Most older PDF documents are not fully accessible to screen reader software
  • Live video streams do not have captions
  • Some of our online forms are difficult to navigate using just a keyboard
  • There’s a limit to how far you can magnify the map on our ‘contact us’ page
  • There are occasions when the colour contrast between text and the background doesn’t meet standards and so some text might be hard to read.
  • There are duplicates of the navigation options.
  • There are a few occurrences where the focus order isn’t logical.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email
  • call +44 (0)20 8305 4444

We’ll consider your request and get back to you in 28 days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Trinity Laban is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances and exemptions’ listed below.


Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

  • We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

There are a few occasions where the colour contrast between text and the background isn’t up to standard. This fails WCAG 2.1 success criterion 1.4.3 (contrast – medium).

  • We plan to change the areas where this occurs by October 2020. We will ensure that all text on the site meets these colour contrast standards.

Tables are missing headers and header scopes.

  • We plan to have this fixed by October 2020. We will ensure that any tables included across the site have the correct labelling.

Staff pages. There are a few different issues that occur on the staff pages including lack of labelling, illogical ordering.

  • We plan to rethink the staff page to tackle these issues and make it more accessible.

Illogical focus order. Masonry grid’s numbering and focus order don’t align with each other and for a keyboard user this might be confusing.

  • We plan to have fixed this by September 2020.

There are some links that are displayed just as the url. Links need to be described by some text and the label must explain where it takes the user to.

  • We plan to fix these issues by October 2020. Links will be displayed through text and will have labelling to explain where it links to.

Audio and video elements require a written version of the content.

  • We plan to fix these issues by October 2020. We will always provide a written version of the content where video or audio isn’t accessible.

There are some pages that include buttons that are only accessible through keyboard focus and aren’t actually visible on the screen.

  • We are working on a fix for October 2020.


Disproportionate burden

Navigation and accessing information

When on a mobile device it’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping.

There are duplicates of each of the navigation options and so they have the same id and so doesn’t meet accessibility standards.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in March 2021.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we may have PDFs with information on programmes we offer, and forms published as Word documents. We strive to make these accessible for all and will be reviewing all such documents offered through our website by the end of December 2020.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

We will strive to ensure that any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to commit to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

Our digital roadmap has an emphasis on optimising user experience and improving accessibility in key areas of our website.

Preparation of this accessibility statement

This statement was prepared on 21st September 2020. It was last reviewed on 21st September 2020.

This website was last tested on 15th September 2020. The test was carried out by our digital partner, Red Bullet.

We used this approach to deciding on a sample of pages to test:

  • Noted a sample of page and content styles from the site.
  • Noted common user journeys within the site (based on analytical data) and ensured these were tested for accessibility.
  • Looked at key site functionality and the pages this functionality resided in.

You can read the full accessibility test report on request, please contact us.