The Trinity Laban payment portal offers an easy and flexible way to enable you to make payments for tuition fees, accommodation fees and other goods and services, and is our preferred method of payment.
To pay an invoice through the portal, you will need:
- Student/Customer ID. This can be found on the invoice
- Invoice number
- Your credit/debit card details
For all other payments, you will need your credit/debit card details.
To pay by instalments for self-funding students, you will be able to set up a plan using a credit or debit card (known as a recurring card payment).
We have partnered with Convera to offer you a simple, secure, and smart way to allow students, family members or sponsors, the opportunity to securely pay tuition fees and/or accommodation fees online.
Convera’s platform is trusted by 800+ institutions worldwide to enable payments in 140+ currencies across 200+ countries and territories.
Why choose Convera
- Students, parents and sponsors can use this platform to pay deposits, tuition fees and more
- Avoid costly transaction charges from your bank
- Pay online via popular options including bank transfer, credit or debit card or eWallet
- Compare payment options instantly and Convera holds the exchange rate for 72 hours
- If you find a cheaper quote from your bank, Convera will match it with their Price Promise Guarantee
Convera GlobalPay for Students Price Promise.
We are confident our rates are competitive but if you find a lower total price offered by your bank, we will honour that price giving you peace of mind you are getting a great deal. To take advantage of this offer, complete this form. Terms and Conditions apply.
- Track your payment status by SMS and email
- Multilingual platform available in 10 languages
- Access 24/7 live chat on the platform: https://students.convera.com/#!/contact-us
- A platform built ith security in mind so that your money is protected
- Ability to initiate refunds easily should circumstances change
- Pay your fees via a global partner which has been helping students achieve their education dreams for over a decade.
How to pay videos
French Canadian: https://youtu.be/JJdXize4daE
We accept the following credit and debit cards: Visa, Visa Debit, Visa Electron and Mastercard.
We do not accept American Express.
Terms and Conditions
The Conservatoire’s online payment system is provided by Trinity Laban Conservatoire of Music and Dance and its third party suppliers. These terms and conditions may be updated at various times and any changes will be effective immediately.
It is important that you read these terms and conditions carefully before using the online payment facility. Using this online payment facility indicates that you accept these terms and conditions. Please do not use this online payment facility if you do not accept the terms and conditions.
Trinity Laban and its officers and employees, will be under no liability to users of this website whatsoever in contract, tort (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or relying on any information or other materials contained in this website, including, without limitation, as a result of any computer virus.
These terms and conditions do not exclude liability (if any) to users of this website for personal injury or death resulting from Trinity Laban’s negligence, for fraud or for any matter which it would be illegal for Trinity Laban to exclude or attempt to exclude its liability.
Trinity Laban separately advises fees and charges and it is your responsibility to pay all fees and charges due irrespective of how they may be shown in the online card payment service.
Trinity Laban Conservatoire of Music and Dance has tried to ensure that access to information provided and the payments you make whilst using this site are secure. Additionally, Trinity Laban uses anti-virus software to minimise the risk of infection from viruses etc.
Trinity Laban does not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to this site.
Trinity Laban will take note of information provided regarding what the payment is for. It does, however, reserve the right to decide how the payment will be applied against unpaid amounts on your account. In the event that a payment gives rise to a credit balance on your account a refund will be made in accordance with Trinity Laban’s normal procedures.
Where information provided by you, whilst using the online card payment service is inaccurate or does not agree to Trinity Laban’s records, you may not be able to make a payment using the service. It is your responsibility to ensure that Trinity Laban is advised of changes to personal information.
Where payment in instalments is requested and approved, you are providing a mandate for Trinity Laban to automatically request payment from your account on the instalment dates stated.
Please be aware that Trinity Laban reserve the right to apply a £60 charge for any defaults against the agreed instalment plan. The fee will be raised by invoice against your account which is for immediate payment. We reserve the right to remove the option to pay by instalments, if previous instalment plan dates have not been adhered to.
To the fullest extent permitted at law, Trinity Laban is providing this website, its contents and its on-line payment facility on an ‘as is’ basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, products or services included in this site.
In addition, Trinity Laban does not represent or warrant that the information accessible via this website is accurate, complete or current.
All online card payments are protected by Transport Layer Security (TLS), as recommended by the Payment Card Industry Security Standards Council and are directly processed using the Pay360 by Capita service.
Capita’s online payment management solutions are independently and rigorously security assessed, and are certified by Visa and MasterCard as a Payment Card Industry Data Security Standard (PCI DSS) Level 1 payment processor.
Payment Service Provider
We cannot accept liability for a payment not reaching the correct account due to you quoting an incorrect account number or incorrect personal details.
Neither can we accept liability if payment is refused or declined by the credit/debit card supplier for any reason. If the card supplier declines payment, Trinity Laban is under no obligation to bring this fact to your attention. You should check with your supplier that payment has been deducted from your account.
At Trinity Laban we recognise that your personal privacy is a serious and important issue and we support the principle of protecting privacy on the Internet within the context of current UK legislation.
The data that you provide during this transaction will only be used for the purpose of recording your payment. We shall abide by the principles of the Data Protection Act 1998 and ensure that the data is used for no other purposes and is disclosed to no third party, except in respect of data that it is necessary to provide to Trinity Laban’s e-commerce provider. Trinity Laban’s e-commerce provider will retain some personal information so that we can access payment records in the event of queries or incomplete payment information. Any credit/debit card details given by you will not be retained in their entirety. Information will only be retained for a reasonable period and then destroyed.
Where information is presented to you from other Trinity Laban systems, it is provided in good faith but Trinity Laban does not warrant that such information accessible from this site is comprehensive, accurate or up to date. Where information is presented within the online card payment service, it is to facilitate payment of amounts due to Trinity Laban.
Frequently Asked Questions
Where do I find the invoice number?
The invoice number can be found on the top right of the invoice.
What is my student/customer id?
The student/customer id can be found on the top right of the invoice.
What should I do if my transaction is declined?
There are a number of reasons why your payment can be declined
- The card number was entered incorrectly.
- Insufficient funds.
- The card limit may have been exceeded. Some cards have a daily limit applied. You may need to contact the card provider to allow the payment to be processed.
- The card provider may flag the payment as potential fraud due to unusual spending habits. You will need to contact your card provider.
How do I know the payment was successful?
Once the payment has been processed successfully, a receipt will be sent to the email address provided during the process.
How can I update my payment card details for my instalment plan?
To update or change the card details after the plan is set up, please go to our secure portal and input the email address that you entered when you set your plan up.
Where can I see the due amounts and payment dates?
When a payment plan has been successfully set up, an email will be sent to the entered email address containing the breakdown.
If you have any queries in respect of a payment or anticipate any difficulties in making payments, please contact the Accounts Receivable team directly.
- Phone: 020 8305 9485 or 020 8305 4346.
- Email: AccountsReceivable@trinitylaban.ac.uk
The Accounts Receivable team are available between 9:30am – 4:30pm (GMT), Monday to Friday excluding public and bank holidays.