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The Trinity Laban payment portal offers an easy and flexible way to enable you to make payments for tuition fees, accommodation fees and other goods and services, and is our preferred method of payment.

To pay an invoice through the portal, you will need:

  • Student/Customer ID.  This can be found on the invoice
  • Invoice number
  • Your credit/debit card details

For all other payments, you will need your credit/debit card details.

To pay by instalments, you will need to use a Google account to sign into our payments system.  You can use your normal email address to create a Google account.  You do not need a Gmail address for a Google Account. Your card details will not be stored in Google.

International Payments

We have partnered with Western Union to allow students, family members or sponsors, the opportunity to securely pay tuition fees and/or accommodation fees in their local currency.

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More information on Western Union payments

Select the country you are paying from and what you are paying for and you will offer an instant quote in your local currency. If you choose to proceed, complete the required student and payer fields as requested. If selecting to pay via bank transfer, you will receive details of how to instruct your own bank to transfer funds in your local currency to Western Union. Other payment options will have instructions on screen if available. Western Union will then forward a sterling payment on to the Conservatoire and send you a confirmation email to confirm the payment has been sent.

Benefits of paying this way:

  • Make a payment in the currency of your choice.
  • A guaranteed exchange rate for a period of up to 72 hours in which to make the transfer.
  • You can track your payment status through every step.
  • No hidden charges or bank fees.
  • Secure and quick way to make a transfer ensuring that the Conservatoire receives full payment promptly.
  • Please note that upon obtaining a quote from Western Union Business Solutions, you are under no obligation to proceed with the payment.

 

 

Payment Methods

We accept the following credit and debit cards: Visa, Visa Debit, Visa Electron and Mastercard.

Finance

We do not accept American Express.

Terms and Conditions

Introduction

The Conservatoire’s online payment system is provided by Trinity Laban Conservatoire of Music and Dance and its third party suppliers.  These terms and conditions may be updated at various times and any changes will be effective immediately.

It is important that you read these terms and conditions carefully before using the online payment facility.  Using this online payment facility indicates that you accept these terms and conditions. Please do not use this online payment facility if you do not accept the terms and conditions.

Trinity Laban and its officers and employees, will be under no liability to users of this website whatsoever in contract, tort (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or relying on any information or other materials contained in this website, including, without limitation, as a result of any computer virus.

These terms and conditions do not exclude liability (if any) to users of this website for personal injury or death resulting from Trinity Laban’s negligence, for fraud or for any matter which it would be illegal for Trinity Laban to exclude or attempt to exclude its liability.

Trinity Laban separately advises fees and charges and it is your responsibility to pay all fees and charges due irrespective of how they may be shown in the online card payment service.

Conditions

Trinity Laban Conservatoire of Music and Dance has tried to ensure that access to information provided and the payments you make whilst using this site are secure. Additionally, Trinity Laban uses anti-virus software to minimise the risk of infection from viruses etc.

Trinity Laban does not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to this site.

Trinity Laban will take note of information provided regarding what the payment is for. It does, however, reserve the right to decide how the payment will be applied against unpaid amounts on your account. In the event that a payment gives rise to a credit balance on your account a refund will be made in accordance with Trinity Laban’s normal procedures.

Where information provided by you, whilst using the online card payment service is inaccurate or does not agree to Trinity Laban’s records, you may not be able to make a payment using the service. It is your responsibility to ensure that Trinity Laban is advised of changes to personal information.

Where payment in instalments is requested and approved, you are providing a mandate for Trinity Laban to automatically request payment from your account on the instalment dates stated.

Please be aware that Trinity Laban reserve the right to apply a £60 charge for any defaults against the agreed instalment plan.  The fee will be raised by invoice against your account which is for immediate payment.  We reserve the right to remove the option to pay by instalments, if previous instalment plan dates have not been adhered to.

To the fullest extent permitted at law, Trinity Laban is providing this website, its contents and its on-line payment facility on an ‘as is’ basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, products or services included in this site.

In addition, Trinity Laban does not represent or warrant that the information accessible via this website is accurate, complete or current.

Security

All online card payments are protected by Transport Layer Security (TLS), as recommended by the Payment Card Industry Security Standards Council and are directly processed using the Pay360 by Capita service.

Capita’s online payment management solutions are independently and rigorously security assessed, and are certified by Visa and MasterCard as a Payment Card Industry Data Security Standard (PCI DSS) Level 1 payment processor.

Payment Service Provider

We cannot accept liability for a payment not reaching the correct account due to you quoting an incorrect account number or incorrect personal details.

Neither can we accept liability if payment is refused or declined by the credit/debit card supplier for any reason.  If the card supplier declines payment, Trinity Laban is under no obligation to bring this fact to your attention. You should check with your supplier that payment has been deducted from your account.

Data Protection

At Trinity Laban we recognise that your personal privacy is a serious and important issue and we support the principle of protecting privacy on the Internet within the context of current UK legislation.

The data that you provide during this transaction will only be used for the purpose of recording your payment. We shall abide by the principles of the Data Protection Act 1998 and ensure that the data is used for no other purposes and is disclosed to no third party, except in respect of data that it is necessary to provide to Trinity Laban’s e-commerce provider. Trinity Laban’s e-commerce provider will retain some personal information so that we can access payment records in the event of queries or incomplete payment information. Any credit/debit card details given by you will not be retained in their entirety. Information will only be retained for a reasonable period and then destroyed.

Where information is presented to you from other Trinity Laban systems, it is provided in good faith but Trinity Laban does not warrant that such information accessible from this site is comprehensive, accurate or up to date. Where information is presented within the online card payment service, it is to facilitate payment of amounts due to Trinity Laban.

Frequently Asked Questions

Where do I find the invoice number?

The invoice number can be found on the top right of the invoice.

What is my student/customer id?

The student/customer id can be found on the top right of the invoice.

What should I do if my transaction is declined?

There are a number of reasons why your payment can be declined

  • The card number was entered incorrectly.
  • Insufficient funds.
  • The card limit may have been exceeded.  Some cards have a daily limit applied.  You may need to contact the card provider to allow the payment to be processed.
  • The card provider may flag the payment as potential fraud due to unusual spending habits.  You will need to contact your card provider.

How do I know the payment was successful?

Once the payment has been processed successfully, a receipt will be sent to the email address provided during the process.

How can I update my payment card details for my instalment plan?

To update your card details, please logon to your account.

Have can I see my schedule and payment dates?

To view your active schedule, please logon to your account.

Contact Us

If you have any queries in respect of a payment or anticipate any difficulties in making payments, please contact the Accounts Receivable team directly.

  • Phone: 020 8305 9485 or 020 8305 4346.
  • Address: Accounts Receivable, Trinity Laban Conservatoire of Music and Dance, The Laban Building, Creekside, Deptford, London, SE8 3DZ

The Accounts receivable team are available between 9:30am – 4:30pm (GMT), Monday to Friday excluding public and bank holidays.